The Ubiqod platform is renowned for its ability to provide comprehensive field activity tracking data. It effectively logs working hours, even when staff are off-site, making it an essential tool for companies in sectors such as cleaning services or facility management.
However, simply tracking time isn’t enough to ensure high field service quality. Ubiqod empowers these businesses to highlight well-executed work, particularly through the use of compliance checklists.
How to Ensure High Field Service Quality?
Ubiqod offers two main ways to ensure top level services:
- Customer Satisfaction Measurement via QR Code: This feature allows users to rate the service provided. They can also suggest improvements or report issues. Conditional redirection can enhance the company’s reputation on social media platforms, making this a powerful tool for maintaining service quality on site.
- Compliance Checklists: These allow service providers to declare completed tasks and, when accompanied by photos, they serve as a visual proof of the work’s quality—truly the proof in the picture.
How Do Compliance Checklists Work?
Multiple-Choice Interface (Check List) for Field Service Quality
Ubiqod’s interface generator enables the creation of detailed task lists. Users can select which tasks have been completed by clicking on the corresponding items:
Task colors, order, and labels are customizable, as is the explanatory text.
Ubiqod’s New Photo Interface
With Ubiqod’s new photo interface, images can capture key elements to validate the quality of services provided. The updated process is smoother than before and offers unparalleled ease of use (see the cover image).
Explanatory text is now customizable, providing instructions to field agents as needed for better comprehension, further enhancing the service quality level.
Additional Features
Ubiqod’s following features are compatible with compliance checklists to ensure field service quality:
- Geolocation and geofencing
- Worker identification
- Customizable message upon submission
- User redirection to specific pages (manuals or quality standards for agents, list of contractual services, etc.)
