Customer satisfaction terminal

Skiply is a global leader in collecting real-time customer feedback with its wireless and connected customer satisfaction terminals.

Used in shopping centers, museums, residential care homes, or in airports, they enable thousands of feedback to be collected effortlessly every day.

12/12/2023

Pointage du personnel dans les sanitaires à l'aéroport de Zürich

12/12/2023

Skiply Equips Zurich Airport with its Partner Microshare

For airports, the cleanliness and maintenance of restrooms are among the most important aspects for passengers. In a context of international competition, it is therefore essential for airport platforms to equip themselves with the most efficient tools to provide the best possible service in this area. That’s why Zurich Airport has chosen Microshare’s EverSmart suite Clean solution. Anticipating Problems By combining data from multiple sensors, Microshare’s software is capable of managing cleanliness and maintenance interventions. This can involve corrective requests, for example when several users report the same problem in a restroom, or preventive requests, based on the frequency of […]

20/10/2023

20/10/2023

Electronic Timesheet with Eco-Friendly Innovation: meet Clock E

From Paper to Electronic Timesheet: Evolution in Digital Timekeeping Expanding upon the legacy of the digital sign-in sheet, Smilio E, Skiply introduces digital timesheet Clock E. This innovative electronic timesheet is designed to enhance the operations of professionals in cleanliness and facility management by providing a more effective and efficient terminal for everyday use. Efficient and Long-Lasting Wireless Operation Powered by low-energy technology, Clock E operates for years on replaceable batteries, ensuring reliable and uninterrupted service. This feature is crucial in professional settings where consistent and accurate timekeeping is essential. Eco-Friendly Design Inspired by Nature Reflecting our roots in the […]

21/07/2023

21/07/2023

Skiply redefines the passenger experience at Lyon Airport

In June, Skiply carried out the installation of a new real-time passenger experience monitoring system at Lyon Saint Exupéry Airport. The 82 terminals, located in restrooms, PIF (Passenger Filtration Filtration) areas, and shops in terminals 2, replaced the outdated smiley-based system that no longer met the airport’s expectations. Measuring customer satisfaction but not only… In addition to the visually appealing design of the new terminals, fully customized in Vinci Airport’s colors, several major improvements have been implemented. Thanks to user’s votes, the airport maintenance and cleaning teams can be informed in real-time if an issue arises. This replaces the “red” […]

11/07/2022

11/07/2022

Happy to be a Helium partner!

Collecting customer feedback can be as easy as pressing a button with Skiply The goal of the Skiply connected buttons is to ask less with more relevant questions. Our smiley kiosks offer you to have: Real-time monitoring, Very accurate informations, Real-time alerts, More votes than other solutions. Smilio terminals enable “on-the-spot” evaluation of the satisfaction of all your audiences. Reap the benefits that feedback offers you: +20% satisfaction, +15% revenue, -20% costs. We are now partner of the Helium Network Check out our interview to learn all about Skiply. Discover the Helium special offer to improve your customer’s experience Start […]

8/12/2021

8/12/2021

Update on the adoption of the QR code for professional uses

Unquestionably, the QR code has entered the daily life of people all over the world with the Sanitary Pass. To be convinced, simply consult the search trends for the term “QR code” on Google Trends : terme “QR code” sur Google Trends : This unexpected notoriety of small black squares among the general public has not been without consequences on its use in professional world. Now, unlike RFID, everyone knows how to scan and use a QR code. Here is a quick overview of the most common uses. The QR code for pointing While QR code pointing solutions are now […]

2/12/2021

Measurement of the quality of service at reception: a major issue for physical places

For service providers in charge of providing hospitality in businesses and public places, measuring the quality of the service offered is essential. Fortunately, current technologies now make it possible to do so at a lower cost and without constraints. Why are traditional devices not suitable for reception? When you are in charge of hosting a business or a public place, it is very difficult to assess whether the people received are satisfied with the service. Indeed, this would require having the contact details of visitors, which is not always possible, and not well accepted. In addition, devices such as tablets […]

10/03/2021

10/03/2021

New service: QR code satisfaction survey

Skiply’s survey terminals are an excellent way to measure customer, passenger and visitor satisfaction in public places. With them, you can collect thousands of votes effortlessly. In addition to the terminals, Skiply has always offered QR codes that allow users to express the reason for any dissatisfaction they may have. Now you can create and manage these QR codes yourself, and redirect your customers according to their level of satisfaction: to a public review site when they are satisfied, or to a promotional page for others. Setting up a customer survey in real-time and in context now takes less than […]

18/02/2021

18/02/2021

Already 1 million votes collected at Kansai airports in Japan

Since 2019, Skiply has been equipping Kansai airports in Japan, including Osaka International Airport. And already 1 million passenger feedback has been collected thanks to Smilio satisfaction kiosks. For this project, Smilio A terminals were chosen, a choice assumed by the customer for the device’s compatibility. And that did not seem to slow down the passengers, who voted massively on the terminals. Several hundred kiosks have been installed by our local partner Sojitz, and kiosk communication is provided by the Sigfox network. Equipped airports have been cited many times as benchmarks in terms of passenger satisfaction. Further proof that the […]

18/12/2019

Rodez Agglobus

The Smilio club is growing! To continuously listen to travellers and offer high-quality services, the Rodez urban bus network is getting Skiply survey terminals! Users will be able to share their feedback “live”, during their journeys, with a press of a button. The data collected will be sent in real time to enable greater responsiveness of the teams and a factual approach to decision-making. The right question, in the right place and at the right time… that changes everything!