Automating Work Requests with a CMMS

What is a CMMS?

CMMS stands for Computerized Maintenance Management System. It is a software designed to structure and monitor a fleet of buildings and/or machinery.

Software examples include IBM’s Maximo, MaintainX (used in the above video) or Fiix.

Management of Work Requests

Very often, CMMS offer functions that allow users to make work requests and to track the completion of these requests through a process or workflow.

There are already several types of work requests:

Manual requests, which users must enter into the CMMS when they notice a need for intervention

Automatic requests, for example from machine sensors, which report anomalies to be addressed

Scheduled requests, for example, according to a maintenance plan

Once entered by the users, the requests are assigned to the concerned individuals (often technicians), and users can follow their progress.

How Does Ubiqod Improve Work Request Management Through Automation?

Reliability of Manual Requests and Time Savings

Manual work requests are those that pose the most problems. Indeed, they require the requester to correctly fill out the request form and avoid mistakes, especially regarding the description of the problem encountered and the location of the concerned machine or room.

With Ubiqod, it is possible to make these requests more reliable by placing contact points as close as possible to the managed infrastructures.

For example, one can use:

QR code type trackers placed directly on machines

Connected buttons (IoT)

Thus, when a user presses a button, the context information is automatically transmitted with the intervention request, which reduces the risk of data entry errors.

Moreover, the time savings are significant for the requester, who will be more inclined to make requests.

More Efficient Tracking of Work Completion

Whether for manual or scheduled intervention requests, connected terminals and QR codes also allow for the tracking of work completion.

For example, in the video located at the top of the page, when a technician responds to a reported problem in the restrooms, they can indicate their presence on site without having to log into the CMMS and perform a manual entry.

Which Connectors to Use to Integrate My Own CMMS?

With the webhook dispatch system of the Ubiqod platform, it is possible to connect many CMMS systems that are accessible via the cloud.