Make your customers
your closest allies!
Are you a public-facing organisation? Independent business, national brand, airport, hospital, private company, authority, school, etc.
Maximise customer experience every step of the way to:
Encourage the loyalty of your different audiences
Generate additional revenue
+20%
SATISFACTION
+15%
REVENUE
-20%
COSTS
Source : Mc Kinsey and Company
Make your customers
your closest allies!
Are you a public-facing organisation? Independent business, national brand, airport, hospital, private company, authority, school, etc.
Maximise customer satisfaction every step of the way to:
Encourage the loyalty of your different audiences
Generate additional revenue
+20%
SATISFACTION
+15%
REVENUE
-20%
COSTS
Source : Mc Kinsey and Company
Unlike with annual satisfaction surveys, where results take time to arrive and it is hard to learn operational lessons, Smilio terminals enable “on-the-spot” evaluation of the satisfaction of all your audiences.
Permanent scenario:
CUSTOMER OPINIONS IN REAL TIME!
CUSTOMER OPINIONS IN REAL TIME!
Unlike with annual satisfaction surveys, where results take time to arrive and it is hard to learn operational lessons, Smilio terminals enable “on-the-spot” evaluation of the satisfaction of all your audiences.
Permanent scenario:
Collect the opinions of your purchasers and non-purchasers
Cover all your points of contact, throughout the customer journey
Monitor your performance and manage your teams, determine your weaknesses and training needs
Test and validate the areas for improvement using proven figures
Share your results with your customers and employees to encourage their loyalty
Collect the opinions of your purchasers and non-purchasers
Cover all your points of contact, throughout the customer journey
Monitor your performance and manage your teams, determine your weaknesses and training needs
Test and validate the areas for improvement using proven figures
Share your results with your customers and employees to encourage their loyalty
All of our terminals have been specifically designed to help you interact effectively with your targets.
They have a high-performance antibacterial treatment that provides protection against the spread of bacteria and effectively complements standard hygiene procedures.
A comprehensive range of display units means that Smilio terminals can be very easily positioned in your flows to achieve record voting levels.
All of our terminals have been specifically designed to help you interact effectively with your targets.
They have a high-performance antibacterial treatment that provides protection against the spread of bacteria and effectively complements standard hygiene procedures.
A comprehensive range of display units means that Smilio terminals can be very easily positioned in your flows to achieve record voting levels.
CONVERT UNHAPPY CUSTOMERS INTO LOYAL CUSTOMERS!
Skiply offers a turnkey cloud solution that enables effective management of the customer experience and improved service quality. You can also choose to retrieve the data collected by our terminals directly in your business software, via our API. Our solution is one of the most flexible on the market!
Real-time alerts
(email/SMS, dynamic display solutions) to react quickly and correct any problems detected.
Dashboards
to help you interpret your data and make the decisions that will have a positive impact on customer satisfaction.
Scales
to monitor your performance, compare your results, promote the work of your teams and identify new areas for improvement.
Matching Mobile
Patented innovation!
With “Matching Mobile”, start a one-of-a-kind loyalty programme.
IT WORKS!
By asking your customers the right questions at the right time in the right place, our collection and recovery system is the only one that can combine a customer opinion with:
- Reliable and accurate time information
- Compelling spatial information
• 30,000 votes are collected on average every month in hypermarkets fitted with our solutio
• 84% of hypermarket managers using the Skiply system have seen significant improvements in the customer experience
Our references: E.Leclerc, Vinci Airports, Kunz Pressing, GSF, Sodexo, Somfy, EDF, Airbus, etc.
IT WORKS!
By asking your customers the right questions at the right time in the right place, our collection and recovery system is the only one that can combine a customer opinion with:
- Reliable and accurate time information
- Compelling spatial information
• 30,000 votes are collected on average every month in hypermarkets fitted with our solutio
• 84% of hypermarket managers using the Skiply system have seen significant improvements in the customer experience
Our references: E.Leclerc, Vinci Airports, Kunz Pressing, GSF, Sodexo, Somfy, EDF, Airbus, etc.
TO BENEFIT FROM OUR SOLUTION
SIGNATURE OFFERS
Smilio S 4 smileys kiosk
Stand or counter support
3 years of services included: telecommunications and access to Satisio survey software
TAILOR-MADE PROJECTS
Skiply adapts to your environment to provide you with the right solution, both in terms of design and data processing:
Customize terminals and keyboards
Data integration into existing systems
Tailor-made reports
Real-time alert configurations
(*) If you’re planning to deploy more than 10 Smilio kiosks, viewing data in the form of a standard dashboard may not be very user-friendly. In this case, we recommend that you contact us to set up a customized dashboard.
